FAQ
Ordering
Q. Do you ship internationally?
A. Yes. We ship internationally to selected countries and regions.
Q. My country is not listed at checkout. Can I still place an order?
A. Yes, it is possible. Please contact us with your country of residence, postal code, and the items you wish to order. We will do our best to accommodate your request.
Shipping
Q. How long does shipping take?
A. Shipping time depends on the destination country and carrier. You can check the estimated delivery time during checkout.
Duties, Taxes, and Customs
Q. Are import duties, VAT, GST, or customs fees included in the price?
A. Unless clearly stated at checkout, import duties, VAT, GST, customs fees, brokerage fees, and other local charges are not included in the product price or shipping cost.
Warranty and Support
Q. What should I do if my item arrives damaged, defective, or incorrect?
A. Contact us within 14 days of delivery with your order number, a description of the issue, and clear photos, if applicable. Do not send the item back before contacting us. We will review the issue and provide return instructions if the return is approved.
Q. Do you offer a warranty?
A. Yes. We provide a limited warranty of 90 days from the delivery date against manufacturing defects in materials or workmanship under normal intended use.
For wholesale and bulk orders
Q. Do you accept wholesale, dealer, distributor, or bulk order inquiries?
A. Yes. If you are interested in placing a wholesale, dealer, distributor, or bulk order, please contact us with your company name, country, website, and desired quantity.