Refund policy

Return and Refund Policy

We accept returns only for items that arrive damaged, defective, or materially different from what was ordered.

If you believe your item is defective or incorrect, please contact us within 14 days of delivery with your order number, a description of the issue, and clear photos if applicable.

If the issue is confirmed, we may offer, at our discretion, a replacement, repair, partial refund, or full refund.

Unless the item arrived damaged, defective, or incorrect, returns are not accepted.

For approved returns, items must be returned in the original condition to the address provided by us. Customers must not send items back without contacting us first.

For international orders shipped under DAP (Delivered At Place), import duties, taxes, customs clearance fees, and carrier handling fees are the responsibility of the customer. These charges are non-refundable unless required by law.

If an international shipment is refused due to unpaid import duties, taxes, or customs-related fees, any refund may be reduced by the original shipping charges, return shipping charges, storage fees, customs-related charges, carrier handling fees, and any disposal or abandonment costs incurred.

We are not responsible for delays, losses, or damage caused by customs inspections, import restrictions, incorrect shipping information provided by the customer, or carrier issues outside our reasonable control.

Limited Warranty

We provide a limited warranty for 90 days from the date of delivery against manufacturing defects in materials or workmanship under normal intended use.

This warranty does not cover any damage, failure, or defect resulting from modification, incorrect wiring, overvoltage, dropping, water exposure, misuse, improper handling, accidents, unauthorized repair, or any other use outside the intended operating conditions.

This warranty also does not cover minor cosmetic differences, including slight variations in appearance, paint finish, or metal surface texture, where such differences do not affect functionality.

If a warranty claim is accepted, we may, at our discretion, repair the product, replace the product, provide replacement parts, or issue a refund or partial refund.

To request warranty service, please contact us with your order number, a description of the problem, and photos or videos showing the issue where possible.